a meta|analysis of discrete emotions in firm|customer encounters

a meta-analysis of discrete emotions in firm-customer encounters

The present meta-analysis provides an encompassing overview of the scattered literature on the firm-relevant effects of discrete emotions.

Beyond valence: A meta-analysis of discrete emotions in firm ...

Beyond valence: A meta-analysis of discrete emotions in firm-customer encounters. Citation. Kranzbühler, A.-M., Zerres, A., Kleijnen, M. H. P., & Verlegh ...

a meta-analysis of discrete emotions in firm-customer encounters

Specifically, we find that the greatest impact stems from the medium-arousal emotion of gratitude and that positive emotions show consistently stronger effect ...

a meta-analysis of discrete emotions in firm-customer encounters

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Proceedings of the European Marketing Academy, 48th, (8402). Page 2. Beyond ...

Beyond valence: a meta-analysis of discrete emotions in firm

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Author & abstract; Download; 19 References; 11 Citations; Most related ...

"Beyond valence: A meta-analysis of discrete emotions in firm ...

Reports an error in "Beyond valence: A meta-analysis of discrete emotions in firm-customer encounters" by Anne-Madeleine Kranzbühler, Alfred Zerres, ...

a meta-analysis of discrete emotions in firm-customer encounters.

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Language: English; Authors: Kranzbühler, Anne-Madeleine1 (AUTHOR) a ...

a meta-analysis of discrete emotions in firm-customer encounters

Dive into the research topics of 'Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters'. Together they form a unique ...

a meta-analysis of discrete emotions in firm-customer encounters

By Anne-Madeleine Kranzbühler, Alfred Zerres, Mirella H. P. Kleijnen and Peeter W. J. Verlegh; Abstract: Abstract Distinguishing between consumers' positive ...

Beyond valence: a meta-analysis of discrete emotions ... - UvA-DARE

Date: 5-2020; Title: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters; Journal: Journal of the Academy of Marketing Science ...

Beyond valence: a meta-analysis of discrete emotions in firm ... - OUCI

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. https://doi.org/10.1007/s11747-019-00707-0 ·. Journal: Journal of the ...

Beyond valence: a meta-analysis of discrete emotions in firm ...

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Anne Madeleine Kranzbühler*, Alfred Zerres, Mirella H.P. Kleijnen, Peeter ...

Correction to: Beyond valence: a meta-analysis of discrete emotions ...

Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (Journal of the Academy of Marketing Science, (2020), 48, 3 ...

Correction to: Beyond valence: a meta-analysis of discrete emotions ...

Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. Correction; Published: 29 April 2020. Volume ...

a meta-analytic review of discrete emotions and work

The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of. Organizational Behavior, 25(3), 397-418 ...

a meta-analysis of discrete emotions in firm-customer encounters

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters. J. Acad. Mark. Sci. Pub Date : 2019-12-09. DOI : 10.1007/s11747-019-00707- ...

Correction to: Beyond valence: a meta-analysis of discrete emotions ...

Request PDF | Correction to: Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters | Tables 4, 5 and 6 in the original version of ...

Discrete emotions effect on consumer evaluation and behaviour: A ...

Beyond valence: A meta-analysis of discrete emotions in firm-customer encounters. Journal of the Academy of Marketing Science, 48(3), 478 ...

"Customer Envy at Service Encounters" by Gerardo Anaya

This study explored the subjective experience of customer envy at service encounters ... emotion, where other discrete emotions along with envy were experienced.

Customers' emotions in service failure and recovery: a meta-analysis

It describes the sequence of actions undertaken by the firm and the customer ... What is the impact of specific discrete emotions on customer ...