Getting to Grips with the FCA's New Consumer Duty

'Clock is ticking' on consumer duty, FCA says - FTAdviser

Taking action relating to less engaged and the 'gone away' customers, including the support offered and how you assess whether these customers ...

FCA confirm plans to bring in a new Consumer Duty - industry reaction

By this I mean we need to drive clearer communications to enable clients to make more informed decisions and as such we welcome and completely ...

UK retail conduct requirements: FCA launches Call for Input ...

This exercise is separate to the planned post-implementation review of the Consumer Duty, so the FCA is not seeking suggestions for changes to ...

FCA state that the work to embed Consumer Duty has only just begun

The FCA have stated that Consumer Duty is not a 'once and done' exercise. Your actions, assessments, testing, and evidence need to be continuous.

Consumer Duty: the clock ticks for closed products - Leasing Life

At all times, we expect firms to take a risk-based approach to prioritisation. You do need to get it all done by July but if you are struggling ...

FCA Consumer Duty: What You Need to Know and How to Get Ready

These new rules build on an existing regulatory framework, aiming to ensure a higher standard of customer care and protection, while also ...

FCA unveils consumer duty rules - closed-book providers must ...

According to the new consumer duty rules, all retail financial services companies must strive to provide “good outcomes” for their clients. The ...

Second phase of Consumer Duty just as important as the first, FCA ...

The FCA has reiterated that the first implementation phase of Consumer Duty was not “a one and done” project with the regulator's director ...

PA Consulting comments on the FCA's new Consumer Duty

Commenting on the FCA's new Consumer Duty, PA Consulting's financial services risk and regulation expert, Caroline Wayman, says: Today marks a ...

Consumer Duty Archives - Global Relay

The FCA's Sheldon Mills has set out key steps in the final stages of implementation for the new Consumer Duty, as well as reminding firms about the ultimate ...

Consumer Duty Champion: how to lead from the front - YouTube

As the appointed Consumer Duty Champion, you're not interested in taking a tick-box approach to Consumer Duty implementation.

The FCAs new consumer duty shifting the mindset - DLA Piper

The FCA is requiring the industry to put the customer at the heart of what they do and to be able to demonstrate how they are achieving good outcomes for ...

FCA redoubles effort to encourage compliance with Consumer Duty

Detailed letters sent to firms in eight sectors, with more to follow. With the July 31 deadline for complying with the new Consumer Duty ...

Regulatory focus increases as firms get to grips with scale of ...

Last week the FCA re-emphasised the requirement for firms to demonstrate material change through their implementation of Consumer Duty.

FCA Publishes Further Consumer Duty Feedback

The latest guidance from the regulator focuses on the price and value outcome. ... On 18 September 2024, the FCA published further feedback on the ...

Firms struggle to meet price and value outcome of Consumer Duty ...

The FCA has said price and value is the most challenging outcome of the Consumer Duty for adviser firms to meet seven months after the ...

Consumer Duty: how the rules are changing financial services

The Financial Conduct Authority (FCA) introduced “Consumer Duty” rules on 31 July 2023, placing a responsibility on firms to deliver fair value and good ...

Consumer duty: What are the ramification of 'good faith'?

On 31 July 2023 the Financial Conduct Authority (FCA) rules on the 'Consumer Duty' (CD) take effect. The corner stone for the new rules will be ...

FCA's Consumer Duty Regulation - NICE Actimize

When does Consumer Duty apply? ... The new standards of care under Consumer Duty apply to broker-dealers working in financial services firms, and more ...

Is the Customer Always Right? PE in Focus as Regulators Tighten ...

Tightening Grip. The Financial Conduct Authority (FCA) is refining its focus and reviewing how to enhance consumer protection. · What Is a “ ...