- The Federal Plan to Improve Customer Experience🔍
- Delivering What Matters🔍
- Requirements for delivering a digital|first public experience🔍
- Designing a Government for the People🔍
- Redesigning Government🔍
- A Blueprint for Designing Better Digital Government Services🔍
- Introduction to Designing Better Government Services🔍
- Announcing the CX Maturity Model🔍
The Federal government is redesigning how it delivers services
The Federal Plan to Improve Customer Experience - GovLoop
The idea is to hold the federal government accountable for designing and delivering services based on how people actually experience them ...
Delivering What Matters: Improving Government Service Delivery
services, why is it that every local, state, and federal government agency isn't redesigning services to improve services usage and delivery? Governments ...
Requirements for delivering a digital-first public experience
Digitally is now the default way the public wants to interact with the government. ... More than ever, digital experiences are central to federal agencies' ...
Designing a Government for the People
To deliver customer-centric services, the executive branch and Congress must enable agencies to share common customer data in a secure ...
Redesigning Government: the AFSCME Approach
Worker empowerment built on union representation rights; · Investments in worker training to improve the delivery of services and the quality of these services; ...
A Blueprint for Designing Better Digital Government Services
USDS and 18F set the standard of making their work fully transparent, publishing their code in open code repositories, developing reusable ...
Introduction to Designing Better Government Services - CLD Central, a
We foster innovation through human-centered design (HCD). We work to: • teach HCD across the Federal Government. • help deliver innovative solutions to address ...
Announcing the CX Maturity Model | GSA
A recent executive order on improving customer experience and service delivery holds 17 agencies accountable for 36 specific commitments, but it ...
Customer experience - Digital.gov
The second priority of the President's Management Agenda focuses on revolutionizing the federal government's customer service delivery and rebuilding the ...
CMS Announces Transformative Model to Give States Incentives ...
... Redesign Health Care Delivery ... A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services.
To meet the needs of the American people, the Federal Government is engaging in continuous efforts to become more effective and efficient. Therefore, a ...
PSRW 2023: Designing Better Government Services - CLD Central, a
For the government to deliver simple, seamless, and secure customer experiences, we must thoughtfully design government services that better ...
Preparing for Human-Centered Redesign - Beeck Center
... Service Delivery for the Safety Net. This guide to Benefits Eligibility Rules as Code explores how the U.S. federal government could utilize new approaches ...
Designing services that are accessible, transparent, and easy for all ...
This is the final installment of a series detailing the findings of a team of researchers from 18F and the General Services Administration ...
Service delivery redesign is a process, not a model of care - PMC
The SDR process occurs across five, not strictly linear, phases beginning with an engagement period (fig 1). Deliberate redesign requires ...
Redesigning and Standardizing Information About Government ...
... deliver equitable and responsive services to the public. Filed Under: Civic Technology, News, Tech Talk Tagged With: accessibility, digital ...
Accessible Design Using the U.S. Web Design System (USWDS)
There are many ways to build a website or service. The design team created USWDS to deliver unique benefits to government teams. Below are several benefits ...
More Than a Fresh Coat of Paint: A Guide on Preparing for Human ...
Redesigning applications, renewals, and correspondence to center the experiences and needs of residents and frontline staff is one of the most ...
Service Delivery Redesign is the reorganization and strengthening of existing services and care pathways to maximize quality care and optimize health outcomes.
Are health systems redesigning how health care is delivered? - PMC
A quasi‐public corporation is a private company that is supported by the government with a public mandate (and public funding) to provide a given service. Many ...